How do I request a refund (Android)?

If it’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund through Google Play. If you bought music, movies, books, or other content, you may be able to request a refund after more than 48 hours.

This is the quickest way to find out if Google will give you a refund. You’ll usually get a decision within 15 minutes.

  1. Open a web browser (like Chrome or Safari) on your computer, tablet, or phone.
  2. Copy https://play.google.com/store/account and paste it into the address bar of the web browser.
    1. Make sure this is in a web browser and not the Google Play Store app. You can't request a refund in the Google Play Store app.
  3. Scroll down to "Order History" and find the order you want to return. To the right of the order, select More (three dots) Menu.
  4. Select Report a problem.
  5. Choose the option that describes your situation, complete the form, and say that you would like a refund.
  6. You will see a message saying, "thank you for sharing your concerns." Later you will receive an email about your refund.

You can read more about the Google Play Refund Policy here - Get a refund on Google Play

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