I didn’t receive my purchase!
Don't worry, we're here to help!
If you make a purchase, and it doesn't automatically appear in-game, please exit the game and reopen it. Sometimes purchases can be helped along by restarting the game.
If you have still not received your purchase, please submit a support ticket with your full receipt/s (simply copy and paste the text or attach a screenshot - see below image for example) for the missing purchase/s. - Open New Support Ticket
When submitting a new support ticket, please include the following information:
- Estimated Date, Time & Local Timezone, this will help us to identify your purchase from our records.
- your Sniper Strike PlayerID, which you can find by following this guide How do I find my PlayerID. Without this information, it will make it harder for us to assist you with your purchase.
This will also allow us to add the missing purchase to your game remotely.
All payments in Sniper Strike are processed through Google Play or Apple (depending on your device).
You will usually receive an email receipt for purchases in Sniper Strike from the Store shortly after making a purchase.
If you have not received a receipt but have been debited for the purchase, the purchase should be present in your order history.